Before you choose rooms, write down who is travelling. Separate adults and children, note any accessibility needs, and decide who would like separate beds.
Share your preferred room mix with reservations. Room names are a starting point; the actual bed setup, occupancy and availability need to suit your party.
Bring meals and arrival into the same conversation. For a group, it helps to share meal times, dietary needs and transport plans early. If your visit includes a meeting, add participant numbers, session dates and equipment needs.
Ask for one written quote that explains the room allocation, meals, included taxes and any extra charges. Check those details before confirming the trip.
Build a clear budget
Pillacol accommodation is bed only. Standard and Double rooms are US$70 per room per night, Triple US$100 and Quadruple US$120. Meals cost US$15 per person per meal. The advertised prices include 15% VAT, with a separate 15.5% payment charge added. If you plan to cook, ask for the kitchen-use charge based on your group size. Use the room calculator for room and meal quantities, then confirm availability and any separately quoted arrangements.
Check arrival before travelling
Check-in is 14:00 and check-out is 11:00. Opening hours are Sunday–Thursday 06:00–22:00 and Friday 06:00–18:00; Saturdays are closed. Share expected arrival times with Siziwe, especially if your journey involves Saturday or a time outside the listed hours. Confirm arrangements before booking transport.
Keep the booking conditions handy
A request does not automatically confirm a room. After reservations agrees the booking and supplies payment instructions, a 50% deposit is due, with the balance on arrival; full advance payment is also available. Cash and EcoCash are accepted, and payments are non-refundable for cancellation. Keep your written quote, confirmation and payment acknowledgement together.