Questions & answers
A little clarity.
Before you travel.
Common questions about rooms and direct reservations.
Is my enquiry a confirmed booking?
No. Reservations confirms availability, your quote and payment instructions before your stay is secured.
What are the nightly room rates?
Standard and Double: US$70; Triple: US$100; Quadruple: US$120 per room per night. Rates are bed only and include 15% VAT. A separate 15.5% charge applies to all payments.
Are meals or kitchen use included?
No. Meals cost US$15 per meal per person. Self-catering is available with a kitchen-use charge depending on the number of people.
Can we plan a family or group stay?
Yes. Share adults, children, dates, room-sharing preferences and meal numbers. Double rooms sleep two, Triple three and Quadruple four, with en-suite facilities.
How do deposits, payments and cancellations work?
A 50% deposit is due after the agreed booking is confirmed, with the balance on arrival. Full advance payment is also available. Cash and EcoCash are accepted. A 15.5% charge applies to all payments. Once paid, payments are non-refundable for cancellation.
What are check-in, check-out and opening hours?
Check-in 14:00; check-out 11:00. Sunday–Thursday 06:00–22:00; Friday 06:00–18:00; Saturday closed. Discuss Saturday-related or out-of-hours plans with reservations before arranging travel.
Can Pillacol arrange activities?
Yes. Choose an activity, date and participant count. Pillacol confirms operator details, availability, pickup, inclusions and your final price before booking.
Let’s make a plan
Your next adventure
starts with a date.
Choose your dates. Explore your options. Send your stay request directly to Pillacol.
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